Good Faith Estimate Disclosure Explanation

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises

How can therapy help me?⌄

Therapy is beneficial for anyone wanting to make necessary changes in their life. It requires commitment and transparency.

What will we discuss in therapy?⌄

During a therapy session, present and past challenges will be addressed. A treatment plan will be put into place and a resolution goal will be set.

Will you give me advice?⌄

As a therapist, I am ethically bound to provide a safe, non-judgmental environment. It is up to you to determine what decisions are made.

Will you prescribe medicine?⌄

If it is determined through assessments that a part of your therapy requires medication, a referral will be requested for a psychiatrist.

How long does therapy take?⌄

Cognitive behavioral therapy clients can attend for up to 20 weekly sessions. An assessment will be made after 4-5 sessions. Some clients find after the allotted time that they do not require additional therapy while others find that they need more time.

What is Cognitive Behavioral Therapy (CBT)?⌄

As noted from the Beck Institute (www.beckinstitute.org), CBT is a time-sensitive, structured, present-oriented psychotherapy directed toward solving current problems and teaching clients skills to modify dysfunctional thinking and behavior. CBT focuses heavily on the cognitive model that suggests that the way a person perceives a situation is more closely connected to their reaction than the situation itself.

How do I know if therapy is right for me?⌄

It is recommended that you give yourself one month to determine if therapy is a good fit for you.

Why do people go to therapy?⌄

People attend therapy for a multitude of reasons. Some may find that a therapist is the least judgmental person in their life and others find that they have had positive experiences in the past and will always find therapy to be beneficial.

I don't feel as though I have major issues. Can I still benefit from therapy?⌄

Participating in any form of therapy is a choice. You do not have to experience severe challenges to find benefits in therapy.

What are your fees?

We practice in several states so please feel free to email us at caston@atrueyou.com to get accurate pricing.

Can I use insurance? How does that work?⌄

We currently accept Blue Cross Blue Shield, Cigna, United/UMR, Aetna, Compsych EAP, Curalinc EAP, Mutual of Omaha EAP in the state of Texas only. If you are out of network, we will provide documentation to give to your insurance provider for reimbursement. We do not accept insurance in the state of California.

Do I pay every session or on a monthly basis?⌄

Payment for services is due upon completion of every session. In the future, payment plans may be offered.

Do you offer a sliding scale?⌄

Income based sliding scale is available to qualified clients.

What if I cannot make it to a session?⌄

24 hour notice of your cancellation is required in order to avoid charges being applied. Advanced notice will give us an opportunity to schedule a time that is better for you.

How can I tell if a therapist is a good match for me?⌄

Please ask all of the questions that you may have to your potential therapist. You should have full transparency from any therapist you select.

Should I see a male or female therapist?⌄

Therapists that are from an accredited graduate program have the exact same standard of training and can offer you the same services.

What credentials should I look for?⌄

A clinician should always have a license. You can choose from any of the disciplines i.e. LCSW, LMFT, LPC, Psychologist, and Psychiatrist. The only caveat to that is pastoral counseling. Some have state licenses and others do not but practice in the church space (and that's ok).

Will I feel results?⌄

CBT is an evidenced-based treatment modality; we do not use feelings to determine success. We use assessments to provide measurable success in therapy. However, you may start to feel better once you've processed your feelings. Ideally, that's the ultimate goal but there will be times where you won't feel good about the therapeutic process and that in and of itself is a part of the process towards healing.

How will I know if therapy is working?⌄

Measurable goals will be set during the treatment planning process. After a number of sessions, a determination will be made if goals have been met. Once the goals are met, the guidelines suggest that that is a measurable way to determine that therapy is working for you.

How quickly can I expect to feel better?⌄

That is based on how willing you are to dig into some areas that are uncomfortable to get into. We as humans tend to avoid uncomfortable thoughts and feelings and if it's clear you are avoiding dealing with those feelings (conscious or not) that can delay the process a bit.

Where are you located?⌄

I am currently located in Plano, Texas near the corner of Ohio Drive and Rasor Boulevard. I am located in the Caddo Office building near the Red Door Escape Room and I also provide telehealth in the state of California.

Can I give you a call?⌄

If you have any questions prior to scheduling an appointment please feel free to call us at 949-274-7731.

Do you have evening and weekend availability?⌄

We do offer evening and Saturday availability.

How do I schedule my appointment?⌄

Please click on my book now button to schedule your appointment.

Does what we talk about in therapy stay confidential?⌄

I am bound by law to maintain your confidentiality at all times. There are limitations to confidentiality and those include harm to self, others, someone is attempting to harm you, or in the event I am court ordered by a judge to testify. There will be times where I may need to consult with a fellow clinician. If this is the case, all identifying information will be withheld. This will also be discussed further during the intake session.

Can I decide to see a different therapist?⌄

This is your therapy and if you are unsatisfied in any way or if you just feel we aren't a good fit, I have a network of colleagues that I can refer you to. All I ask is that you are upfront with your concerns so that I may improve what may be wrong and so that you aren't spending any unnecessary time and money on a process that isn't working for you.

What if I don't want to talk about something?⌄

We will discuss barriers to sharing and I will be completely respectful but just understand that part of the process of therapy is discussing things that you don't want to talk about and part of the therapeutic process is being open and honest. Having said that, I won't force you to discuss anything you aren't ready to share.

Will you think I'm crazy?⌄

It's not my job to make assumptions or judgements. I think you are brave for making this first step and seeking help and that's where we'll start from.

Will you get tired of hearing me say the same things over and over?⌄

Sometimes we can't fully process events in our lives without going through it several times. There is no right or wrong way to be. Together we'll work through scenarios that you find yourself going back to.

Will there be written record of what I say? What happens to that record?⌄

Yes, I won't record every single word that we discuss but I need to maintain a record of our progress and anything that is of significance to our therapeutic process. Your records are stored in a HIPAA compliant file in my database and after 7 years those records will be destroyed. You have a right to your records at any time and we can discuss further during the intake session how you would go about requesting your records should you need them.